Improving the judicial process around GBV in Chile

UNDP Chile worked with the Prosecutor's Office in Santiago to reduce drop-out rates among gender-based violence (GBV) survivors in the judicial process. After extensive qualitative research with survivors, a system was designed to deliver better information, expectation management and empathetic support to plaintiffs by phone. The final intervention design draws heavily from a co-creation workshop with prosecutors and UNDP staff, which identified the right communication channels, key moments in the process, messages and tone for the intervention script.