UNDP
Armenia
The experiment is aimed at increasing the uptake of a unified digital portal for requests in Armenia. Citizens contacting the Ministry of Education, Science, Culture and Sports through e-mail will receive different types of notifications nudging them to submit the requests through the Government’s unified portal for online requests. The behaviour of the citizens receiving the notifications will be compared to that of a control group that will receive no notifications. The experiment aims to increase the productivity and operational efficiency of the Ministry through minimizing the time and resources required to process citizen requests, as well as through feeding the Government with real-time summary of data for more evidence-based policy and decision-making.